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PostPosted: Sat Jul 05, 2008 2:29 pm  Post subject: Migration summary
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Joined: Sat Nov 02, 2002 1:35 am
Posts: 19625
Location: En España
Hello,

You might have noticed you still can't type dead-donkey.com into an address bar and land on this site without a hosts file entry. Unfortunately this rather simple thing has been royally cocked up by the domain name registrar we are using for the domain. They seem incapable of making this change, or reporting exactly what the problem is. I have been trying all week for them to bypass their shoddy frontend, manually log into their reseller account and make the change. I have also been trying to bypass them and get the company they have a reseller account with to make the change on their behalf. Its all rather sad.

I'm trying a desperation move of hosting nameservers on another box I own, then asking nicely the support people to remove / change the A and www A records so i can 'offshore' my nameservers... hopefully the nameservers they have will be accepted by the shoddy registrars software. i have this nagging feeling their crap software won't accept - in domain names or something infinitely retarded.


Anyway, apologies I'm trying hard to get the change through but these incompetants have really messed it up for us. The migration, apart from this was really, really fast... its a shame there's always a week link in the chain.

Once this issue is addressed, I can fix the other outstanding tasks:
  • imageshack has boned us; i have a script that will relocate images to a site, but i need dns back for this really.
  • There's been a few more reports of search being blocked for 30 seconds on the first search... I'm wondering if this is due to the &lowres=true mode. If you happen to get the problem, please check your search bar and let me know what it says. Also wait 30 seconds and hit F5, and see if the search goes through then.
  • porting over of the minor subdomains

Spud

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PostPosted: Sat Jul 05, 2008 8:37 pm  Post subject: Re: Migration summary
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The Devil, Probably
Joined: Fri Oct 26, 2007 3:40 pm
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Location: Inside my body.
Thank you for all the effort. We love you spud! :mrgreen:

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PostPosted: Sat Jul 05, 2008 9:14 pm  Post subject: Re: Migration summary
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Joined: Sat Nov 02, 2002 1:35 am
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The nameservers i set up on a completely different server don't work either.... the domain registrar's software is clearly messed up and rejecting perfectly valid nameservers.

Going to phone them up on monday and get a compensation claim.

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PostPosted: Mon Jul 07, 2008 8:00 pm  Post subject: Re: Migration summary
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The Ancient One
Joined: Tue Dec 28, 2004 8:07 pm
Posts: 3695
Location: Always one step behind
Good luck mate. :)


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PostPosted: Mon Jul 07, 2008 8:37 pm  Post subject: Re: Migration summary
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Joined: Sat Nov 02, 2002 1:35 am
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Location: En España
Send them a pretty damning email, couldn't get through on the phone. Hopefully there will be a change made tomorrow.

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PostPosted: Mon Jul 07, 2008 9:04 pm  Post subject: Re: Migration summary
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The Practice Girl
Joined: Fri Jul 18, 2003 3:08 am
Posts: 6099
Location: Back in the glistening folds of Barbara Bush's Twat
Quote:
couldn't get through on the phone

Big suprise there :lol: Hopefully they read your email :matrix:

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PostPosted: Tue Jul 08, 2008 6:06 pm  Post subject: Re: Migration summary
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Joined: Sat Nov 02, 2002 1:35 am
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Location: En España
I'm putting in a compensation claim; I gave them an ultimatum, either explain what they are doing or I will accept no details as a confirmation of non-compliance. They replied but said "it was this their technical team". I am after one of the guy's telephone numbers so I can phone him up and shout!

In the meantime, I've put up two landing pages, these have a message that the site has relocated, and then redirects them to the ips... I don't like people browsing by ip because it will mess with the cookies, but at least they can get on if they cant apply the hosts file fix.

Hopefully we'll see the number of daily users pick up again.

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PostPosted: Tue Jul 08, 2008 7:37 pm  Post subject: Re: Migration summary
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The Practice Girl
Joined: Fri Jul 18, 2003 3:08 am
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Location: Back in the glistening folds of Barbara Bush's Twat
Give em a swift kick in the ass from me too while you're at it :matrix:

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